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NskTradeHub - Cancellation, Return, and Exchange Policy

This document establishes the standard policy framework for cancellations, returns, and exchanges for all vendors operating on the NskTradeHub platform. This template ensures a fair and transparent process for both vendors and customers. All vendors are required to customize and display their own specific policies based on this framework.

1. Cancellation Policy

• Vendor Responsibility: Each vendor is responsible for managing their own order cancellations. NskTradeHub acts as a facilitator and mediator.
• Customer Request: Customers can request to cancel an order by contacting the vendor directly through the NskTradeHub platform.
• Cancellation Window:
  • Pre-Shipment: A customer may request an order cancellation at any time before the order has been marked as \"Shipped\" by the vendor.
  • Post-Shipment: Once an order has been shipped and a tracking number has been provided, the order cannot be canceled. The customer must then follow the return policy guidelines.
• Vendor Action:
  • The vendor has 12 hours to review and respond to a cancellation request.
  • If the order has not been shipped, the vendor is obligated to accept the cancellation and process a full refund to the customer\'s original payment method.
  • If the vendor has already shipped the item before the cancellation request, they must inform the customer and provide the tracking details.

2. Return Policy

• Vendor Responsibility: Each vendor is solely responsible for accepting and processing returns for their products.
• Return Window: Vendors must specify their return window (e.g., \"within 2 days of delivery\"). This period begins on the date the item is delivered to the customer, as confirmed by the shipping carrier\'s tracking information.
• Conditions for a Return: A customer may be eligible for a return under the following circumstances:
  • Damaged or Defective Item: The product is faulty or broken upon arrival.
  • Incorrect Item Received: The customer received a product that is different from the one ordered.
  • Item Not as Described: The product\'s appearance, features, or specifications are significantly different from what was shown on the product page.
• Return Process:
  1. Customer Request: The customer must initiate a return request via the NskTradeHub platform within the vendor\'s specified return window. This request must include a detailed reason for the return and, if applicable, clear photos or videos of the item\'s condition.
  2. Vendor Review: The vendor has 48 hours to review the request, communicate with the customer, and approve or dispute the return.
  3. Return Shipping:
     • Vendor Error: If the return is due to a vendor\'s fault (e.g., damaged item, wrong product), the vendor is responsible for providing a pre-paid return shipping label or reimbursing the customer for the return shipping costs.
     • Customer-Driven Return: If the vendor accepts a return for reasons not related to their fault, the customer is typically responsible for the return shipping costs.
  4. Item Inspection and Refund: Upon receiving the returned item, the vendor must inspect it to ensure it is in its original condition and packaging (unless the return reason was for damage). The vendor must then process the refund through the NskTradeHub platform within 3 business days.
  5. Exchange Policy
• Vendor Responsibility: The decision to offer exchanges is at the discretion of the individual vendor. If a vendor offers exchanges, they are responsible for the process.
• Process:
  • If a vendor offers exchanges, the customer must first initiate a return for the original item and place a new order for the desired item.
  • The vendor will then process the return and refund for the original item once it is received.
  • This process ensures accurate inventory tracking and simplifies payment processing.
• Conditions: Exchanges are typically only possible if the requested item is in stock. The vendor is responsible for communicating with the customer regarding stock availability and providing clear instructions on how to proceed.

4. NskTradeHub\'s Role

NskTradeHub\'s role is to provide the platform for communication and to act as a neutral mediator in disputes. If a customer and a vendor cannot reach an agreement, either party can escalate the issue to NskTradeHub\'s customer support. NskTradeHub will review all evidence and make a final, binding decision.

Vendor-Specific Policy Template

[Vendor Name]\'s Cancellation, Return, and Exchange Policy

• Cancellation Policy: [e.g., Orders can be canceled before they are shipped. Once a tracking number is provided, the order cannot be canceled.]
• Return Policy:
  • Return Window: [e.g., We accept returns within 2 days of delivery.]
  • Return Conditions: [e.g., Items must be returned in their original condition and packaging. We accept returns for damaged, defective, or incorrect items.]
  • Return Shipping: [e.g., We will cover the return shipping costs if the return is due to our error. Otherwise, the customer is responsible for shipping costs.]
• Exchange Policy:
  • [e.g., We do not offer direct exchanges. Please place a new order for your desired item and initiate a return for the original item.]
  • OR
  • [e.g., We offer exchanges for different sizes or colors, subject to availability. Please contact us to arrange an exchange.]

(Vendors must fill in their specific details above and display this policy on their NskTradeHub store page.)